Frequently Asked Questions
Products and Ordering
- Where is OMGRL based?
OMGRL was founded and is based in Manchester, United Kingdom - however we ship globally!
- What payment methods do you accept?
- Are payments on OMGRL.com secure?
All payments are processed via Shopify or Paypal's secure payment gateway and use the highest level of encryption to ensure buyer's protection. Your payment details will never be shared with us or anybody else.
- What do you print on?
We print on high quality, 100% cotton unisex t-shirts and sweatshirts from trusted suppliers. The inks we use are 100% non-hazardous, and we take wastage very seriously. All faulty items are donated to charity, and the inks we use are water based to ensure they do not damage the environment. Our clothing is also 100% cruelty free and vegan.
- How do I cancel my order?
If you'd like to cancel your order, please email us at firstname.lastname@example.org within 12 hours of ordering, as our production team are super fast! Orders can only be cancelled if the item has not begun production already. All orders are made to order to avoid contributing to the huge amounts of clothing waste in the UK.
- I just made an order, what happens now?
Once your order is confirmed, we'll drop you an email to let you know that we've got it. Your order will immediately join the production queue where your item will be made especially for you. All orders are made to order and will be complete and shipped within 1-5 working days, so don't worry about waiting long for it to arrive! PLEASE NOTE: lead times are a little longer than usual during the Christmas period.
- Do you accept exchanges?
We do not currently accept exchanges. All items are final sale unless there has been an issue in production and you have received a faulty item. Faulty items must be reported to us within 14 days of receiving your order.
- How long does shipping take?
You can find details about our speedy shipping options here.
- How much is shipping to my country?
All shipping costs can be find here.
- How do I care for my item?
Please make sure you wash your item inside out to avoid damaging the print, on a low temperate below 40 degrees. This will ensure your print lasts as long as you want it to. High temperatures can shrink cotton - which isn't always such a good look!
- What do I do if I receive the wrong item?
OMGRL strives to make every order perfect, however in an exceptional case that we do get it wrong, please contact us on email@example.com immediately.
- Do you collaborate with influencers?